At Engines Auto Parts, customer satisfaction is our priority. While we stand behind the quality of our products, we understand that returns may sometimes be necessary. Please review our refund policy below:

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Eligibility for Refund:
You may request a refund if:

• The item is defective, damaged, or incorrect.

• It doesn’t match the description or fails to perform as intended.

Refunds may be denied if the product has been misused, altered, or damaged after delivery.

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How to Request a Refund:

• Contact our customer service within 30 days of receiving your order.

• Provide your order number, product details, and a description of the issue.

• Refunds will only be processed after the returned item is inspected.

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Refund Process:

• If approved, we’ll provide return instructions.

• Items must be returned in original condition with all packaging and accessories.

• Once inspected and approved, your refund will be issued to your original payment method within 7 business days.

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Non-Refundable Items:

• Used, damaged, or modified items.

• Items missing original packaging or accessories.

• Custom or special-order parts.

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Return Shipping:

• Return shipping is the customer’s responsibility unless the return is due to our error.

• We recommend using a trackable shipping service.

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Need Help?
For questions, contact our support team:
📧 info@enginesautoparts.co.za
📞 [Phone Number]
We’re here to assist during business hours.

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Thank you for choosing Engines Auto Parts. We value your trust and look forward to serving you again.